Complaint Policy

Students with complaints may complete the school’s internal complaint process. The student should fill out an Internal Complaint Report Form, describing the nature of the complaint and suggested solution(s). This form must be submitted to the school President. The president will review the complaint, and within 10 working days of its receipt, meet with the individual to resolve the problem. The individual will be given a copy of the original Internal Complaint Report with documentation of the meeting discussion.

If the issue is not resolved, it will be addressed at the next staff meeting within 21 days of the original filing. If no additional information is needed, the individual will be notified in writing within 15 days of the staff meeting. 

If a student feels that a problem has not been adequately resolved, he or she may file a complaint with the Illinois Department of Financial and Professional Regulations or with NACCAS (the National Accrediting Commission of Cosmetology Arts and Sciences). However, students are required to go through the school’s internal complaint process first.

The IDFPR (Illinois Department of Financial and Professional Regulations) has outlined a process to file a complaint against any individual or entity regulated by the IDFPR. Please click here to access the IDFPR complaint form. 

Illinois Department of Financial and Professional Regulations:
20 West Washington Street,
Springfield, Illinois 62786,
(312) 814-6910

NACCAS (The National Accrediting Commission of Career Arts & Sciences):
4401 Ford Avenue, Suite 1300,
Alexandria, Virginia 22302 ,
 (703) 600-7600