• Internal Complaint Procedure: Students with complaints regarding any aspect of school may complete the school’s internal complaint process to attempt to resolve the problem. The student should fill out an Internal Complaint Report Form, describing in detail the nature of the complaint, and the suggested solution to the problem. This form must be submitted to Rosel Baek, the school’s president. She will review the complaint, and within 10 working days of its receipt, will meet with the complainant to attempt to resolve the problem. The complainant will be given a copy of the original Internal Complaint Report with documentation of the meeting discussion.
  
  
• If the problem cannot be resolved through discussion, the complaint will be addressed within 21 days of its original filing, at the next staff meeting, comprised of instructors, financial aid personnel, and the school president. If additional information is needed from the complainant, a written document outlining the information  needed will be given to him or her. If no additional information is needed, the complainant will be notified in writing within 15 days of the staff meeting of measures taken to resolve the problem or will be given written documentation of evidence that the complaint was not warranted or based on fact.
  
  
• If a student feels that a problem has not been adequately dealt with through the internal complaint process within the school itself, he or she may file a formal grievance with the Illinois Department of Professional Regulation or with NACCAS (the National Accrediting Commission of Cosmetology Arts and Sciences.). However, prior to filing a complaint with these agencies, the student is required to try to resolve the problem through the school’s internal complaint process as described above.

Illinois Department of Professional Regulation:
    (312) 814-6910 (Complaint Intake Unit)  
    320 West Washington Street
    Springfield, Illinois 62786

NACCAS ( The National Accrediting Commission for Cosmetology Arts & Sciences):
    (708) 600-7600
    4401 Ford Avenue Suite 1300
    Alexandria, VA 22302

• Tuition Refund Policies:When a student gives a written notice of cancellation, Rosel School of Cosmetology shall provide a refund in the amount of at least the following:
  

1.    An applicant not accepted by the school shall receive a refund of all moneys paid.

2.    A student will receive a full refund of all moneys paid, including registration fees, tuition, and all other charges, regardless of whether or not the student has started training, as long as he or she gives a written notice of cancellation to the school within 5 business days of the initial date of enrollment. The date of cancellation is determined by the postmark or by the date the written notification is hand-delivered to the school.